Stress Management

 

Positive and negative stress is a constant influence on all of our lives. The trick is to maximize the positive stress and to minimize the negative stress. Your participants will be shown how stress can be positive and negative, and we’ll look at the Triple A approach that will form the basis of this workshop.

This workshop will give participants a three-option method for addressing any stressful situation, as well as a toolbox of personal skills, including using routines, relaxation techniques, and a stress log system. They will also understand what lifestyle elements they can change to reduce stress.

By the end of this workshop, you should be able to:

  • Identify the best approach to a stressful situation (Alter, Avoid, or Accept)
  • Understand what lifestyle elements you can change to reduce stress
  • Use routines to reduce stress
  • Use environmental and physical relaxation techniques
  • Better cope with major events
Visitors – To access this course, please register and pay the enrollment fee. You’ll be granted access after conducting the transaction.

Conflict Resolution

 

Wherever two or more people come together, there is bound to be conflict. This course will give participants a seven-step conflict resolution process that they can use and modify to resolve conflict disputes of any size. Your participants will also be provided a set of skills in solution building and finding common ground.

In the Conflict Resolution workshop, participants will learn crucial conflict management skills, including dealing with anger and using the Agreement Frame. Dealing with conflict is important for every organization no matter what the size. If it is left unchecked or not resolved it can lead to lost production, absences, attrition, and even law suits.

By the end of this workshop, you should be able to:

  • Understand what conflict and conflict resolution mean
  • Understand all six phases of the conflict resolution process
  • Understand the five main styles of conflict resolution
  • Be able to adapt the process for all types of conflicts
  • Be able to break out parts of the process and use those tools to prevent conflict
  • Be able to use basic communication tools, such as the agreement frame and open questions
  • Be able to use basic anger and stress management techniques.
Visitors – To access this course, please register and pay the enrollment fee. You’ll be granted access after conducting the transaction.

Emotional Intelligence

 

Emotional Intelligence is defined as a set of competencies demonstrating the ability one has to recognize his or her behaviors, moods, and impulses, and to manage them best according to the situation.

This course will give you the tools you need to be emotionally intelligent in your workplace. An employee with high emotional intelligence can manage his or her own impulses, communicate with others effectively, manage change well, solve problems, and use humor to build rapport in tense situations. These employees also have empathy, remain optimistic even in the face of adversity, and are gifted at educating and persuading in a sales situation and resolving customer complaints in a customer service role.

This workshop is designed to help you in the following ways:

  • Define and practice self-management, self-awareness, self-regulation, self-motivation, and empathy.
  • Understand, use and manage your emotions.
  • Verbally communicate with others.
  • Successfully communicate with others in a non-verbal manner.
  • Identify the benefits of emotional intelligence.
  • Relate emotional intelligence to the workplace.
  • Balance optimism and pessimism.
  • Effectively impact others.
Visitors – To access this course, please register and pay the enrollment fee. You’ll be granted access after conducting the transaction.

Social Intelligence

 

Social Intelligence is about understanding your environment and having a positive influence. Your participants will become more confident in their social situations by learning how to express and interrupt social cues. They will create positive connections and increase their influence during social situations.

Increasing Social Intelligence will provide benefits throughout their professional and personal lives. It is a fantastic tool for coaching and development as people will learn “people skills”. Improving social skills through active listening, understanding body language, and being more empathetic will give your participants the advantage in their interactions. Social interactions are a two way street, know the rules of the road!

By the end of this workshop, you should be able to:

  • Be aware of our own behaviors
  • Learn to be empathetic with others
  • Know tools for active listening
  • Effectively communicate interpersonally
  • Recognize various social cues
  • Determine appropriate conversation topics
Visitors – To access this course, please register and pay the enrollment fee. You’ll be granted access after conducting the transaction.

Anger Management

 

Benjamin Franklin once said, “In this world, nothing can be said to be certain, except death and taxes.” We would like to add a third item to his list: anger. Anger can be an incredibly damaging force, costing people their jobs, personal relationships, and even their lives when it gets out of hand. However, since everyone experiences anger, it is important to have constructive approaches to manage it effectively.

This workshop will help teach participants how to identify their anger triggers and what to do when they’re angry.

By the end of this workshop, you should be able to:

  • Understand anger dynamics in terms of the anger cycle and the fight or flight theory.
  • Know common anger myths and their factual refutations.
  • Know the helpful and unhelpful ways of dealing with anger.
  • Know techniques in controlling anger, particular reading anger warning signs, using coping thoughts, exercising relaxation techniques and blowing off steam.
  • Understand the difference between objective and subjective language.
  • Know tips in identifying the problem.
  • Express a feeling or position using I-messages.
  • Know skills and techniques in making a disagreement constructive, including effective negotiation and solution-building.
  • Reflect on one’s hot buttons and personal anger dynamics.
  • Know alter, avoid and, accept ways of responding to an anger-provoking situation.
  • Understand the energy curve and how it can help in responding to someone else’s anger.
  • Learn and practice de-escalation techniques.
  • Gain an integrated view of anger management and how it can be best practiced.
Visitors – To access this course, please register and pay the enrollment fee. You’ll be granted access after conducting the transaction.